Last Updated: 21 January 2026
This Privacy Policy sets out how Joel Locksmiths South Oxhey collects, uses, and protects any information that you give us when you use our services or website. Joel Locksmiths South Oxhey is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement.
Who We Are
Joel Locksmiths South Oxhey is a locksmith business based in the UK. * Business Name: Joel Locksmiths South Oxhey * Address: 51 The Parade, Prestwick Rd, South Oxhey, Watford, UK WD19 7DT * Email: kgaogelomathontse@gmail.com
For the purpose of the UK General Data Protection Regulation (UK GDPR), Joel Locksmiths South Oxhey is the data controller of your personal data.
Information We Collect
We may collect the following types of personal data:
Information You Provide Directly To Us
This includes information you provide when you contact us for services, request a quote, or make an enquiry: * Contact Information: Name, address (for service call-outs), email address, phone number. * Service Details: Information about the locksmith service you require (e.g., type of lock, property access details, urgency). * Payment Information: Details required for processing payments for services (e.g., credit/debit card details, bank transfer details). Please note that we do not store full payment card details; these are processed securely by third-party payment processors.Information Collected Through Phone Calls
When you call Joel Locksmiths South Oxhey, we may collect: * Your name and contact number. * Your address and details of the locksmith service needed to provide an accurate quote or arrange a call-out. * Conversations may be recorded for quality, training, and legitimate business purposes, with appropriate notice given.Information Collected Automatically Through Our Website
When you visit our website, we may automatically collect certain information about your device and browsing actions. This may include: * Technical Information: Your IP address, browser type and version, operating system, platform, and other technology on the devices you use to access this website. * Usage Information: Information about how you use our website, including the pages you view, the time spent on pages, and the websites you visited before and after ours. This information is primarily collected through cookies and similar tracking technologies, as detailed in the "Cookies and Tracking Technologies" section below.We do not generally collect any 'special categories' of personal data (e.g., details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic and biometric data).
How We Use Your Information
We use the information we collect for various purposes, primarily to provide our locksmith services and manage our business operations. Our legal bases for processing your data include:
* To Provide Locksmith Services (Contractual Necessity): We use your contact and service details to arrange and carry out locksmith services at your property, provide quotes, and manage your appointments. * To Communicate with You (Contractual Necessity & Legitimate Interests): We use your contact information to respond to your enquiries, provide updates about your service, and send important service-related communications. Our legitimate interest is to provide effective customer service. * To Process Payments (Contractual Necessity & Legal Obligation): We use payment information to process transactions for services rendered and to comply with financial and accounting legal obligations. * To Improve Our Services (Legitimate Interests): We may use anonymised or aggregated data to analyse website usage and customer feedback to improve our locksmith services and website functionality. Our legitimate interest is to enhance our service offering. * For Record-Keeping and Administration (Legal Obligation & Legitimate Interests): We retain records of services provided for billing, accounting, and internal administrative purposes, and to comply with legal requirements. Our legitimate interest is to operate our business efficiently and lawfully. * For Legal and Regulatory Compliance (Legal Obligation): To comply with applicable laws, regulations, and legal processes.
Data Sharing and Third Parties
Joel Locksmiths South Oxhey is committed to keeping your personal data confidential. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may share your information with: * Service Providers: Trusted third-party service providers who assist us in operating our business and providing our services, such as website hosting providers, IT support, and payment processors. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them. * Legal & Regulatory Authorities: When required by law or a court order, or to protect our rights, property, or safety, or the rights, property, or safety of others. * Google Analytics: We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. This information is processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Data Security
Joel Locksmiths South Oxhey is committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. These measures include: * Secure Storage: Storing personal data on secure servers with restricted access. * Access Controls: Implementing strict access controls to limit who can access personal data within our organisation. * Data Minimisation: Collecting only the data necessary for the stated purpose. * Staff Training: Ensuring our staff are aware of their data protection responsibilities.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
* What are cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. * How we use cookies: * Strictly Necessary Cookies: These are essential for the operation of our website, enabling core functionalities like website navigation and access to secure areas. * Analytical/Performance Cookies: These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use Google Analytics for this purpose. * Managing Cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Your UK GDPR Rights
Under the UK GDPR, you have the following rights regarding your personal data:
* The right to be informed: To know how your data is being used. * The right of access: To request a copy of the information we hold about you. * The right to rectification: To correct inaccurate or incomplete data we hold about you. * The right to erasure ('right to be forgotten'): To ask us to delete your personal data in certain circumstances. * The right to restrict processing: To ask us to limit the way we use your data in certain circumstances. * The right to data portability: To request that we transfer your data to another organisation or directly to you, in a structured, commonly used and machine-readable format. * The right to object: To object to certain types of processing, such as direct marketing (we do not engage in direct marketing without explicit consent). * Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Joel Locksmiths South Oxhey does not use automated decision-making or profiling.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for upholding information rights. Their website is www.ico.org.uk.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Typically, this means we will retain: * Service-related data: For a period necessary to manage any warranty periods, follow-up services, or legal claims, usually 6-7 years for financial records. * Enquiry data: For a reasonable period after an enquiry is closed, to address any further questions or to service similar requests in the future. * Website analytics data: Retained as per Google Analytics policies, usually anonymised.
Updates to This Privacy Policy
Joel Locksmiths South Oxhey may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact Joel Locksmiths South Oxhey:
* Email: kgaogelomathontse@gmail.com * Address: 51 The Parade, Prestwick Rd, South Oxhey, Watford, UK WD19 7DT
